Shipping & Delivery

We will despatch all the orders within 48 hours of the order been placed, unless otherwise stated in the availability tab on each of the product listings. All the orders are despatched as standard delivery and we will pack the order in such a way that its taken care of not  getting damaged. If on arrival the item is damaged the buyer needs to report it within 24 hours of receiving the parcel to returns@thearomafactory.co and we will be happy to help to get the issue resolved ASAP.

UK DELIVERY

We offer free delivery to all orders over £10 in UK. We have multiple carriers on board to get our customers the best delivery service.

 

INTERNATIONAL SHIPPING

We use multiple carriers to send our parcels internationally, all the orders are charged on the basis of weight and the destination and we don't charge anything extra for the packaging and handling. If you are not sure about the cost of the delivery please contact us before you make a purchase on sales@thearomafactory.co and we will be happy to help. Buyers are responsible and pay for any customs/excise duty or taxes according to their local government policies, we are not responsible for any charges paid in custom/excise cuties or taxes.